Cancellation Policy

At His Word Coffee, we want to make sure our subscription service works for you. We understand that circumstances change, and we've designed our cancellation policy with flexibility and transparency in mind.

Subscription Cancellations

If you have an active coffee subscription with us, you can cancel at any time. Here's what you need to know:

How to Cancel

You can cancel your subscription directly through your account on our website
Alternatively, contact us at (360) 270-8106 or info@hiswordcoffee.com and we'll handle it for you
No phone call or explanation required — we respect your decision

When Does Cancellation Take Effect?

Subscriptions are cancelled at the end of your current billing cycle. This means:

Your current subscription payment has already been processed
You will receive your scheduled shipment for the current cycle
You will not be charged again after that shipment
Future shipments are cancelled and won't occur

If you've already been charged for the current cycle, that shipment will still be sent to you. We cannot refund charges that have already processed before your cancellation request.

Pausing Your Subscription Instead of Cancelling

If you love our coffee but just need a break, you can pause your subscription instead of cancelling. You can pause for a month, skip a few deliveries, or adjust your shipment frequency. Contact us to discuss pause options that work for your needs.

One-Time Order Returns

Our return policy for one-time coffee orders is separate from this cancellation policy. Please see our full Return Policy for details on returning unopened or defective products.

Special Events and Pre-Orders

For pre-ordered coffee, special releases, or coffee catering events, cancellation terms may vary based on your specific order. At the time of purchase, we'll provide clear details about any applicable cancellation windows or fees. Contact us directly if you need to cancel a special order.

Questions or Concerns?

We understand that every situation is unique. If you have questions about cancelling, pausing, or adjusting your subscription, please reach out. Our team is happy to work with you to find a solution that makes sense.

Contact: (360) 270-8106 | info@hiswordcoffee.com | Monday–Friday, 9 AM – 5 PM Pacific

Our Commitment to You

Your satisfaction is important to us. We want you to love what you're getting from His Word Coffee. If something isn't working, we'd rather hear from you and solve it than have you leave unhappy. We're here to help.