Return Policy

We stand behind the quality of every bag of His Word Coffee we ship. If you're not completely satisfied with your order, we want to make it right.

30-Day Return Window

We offer a straightforward return window for all coffee orders:

  • Returns must be initiated within 30 days of your purchase date
  • For subscription shipments, the 30-day window starts from your shipment date
  • This gives you plenty of time to try our coffee and decide if it's right for you

What Can Be Returned?

We accept returns for the following reasons:

  • Unopened or sealed products: If the original seal is intact and the bag is in original condition
  • Defective or damaged products: If you received coffee with quality issues, damage to the bag, or any defect on our end
  • Misdirected orders: If you received the wrong product or quantity
  • Genuine dissatisfaction: If you try our coffee and it's simply not what you were looking for (though we'd love to hear what didn't work so we can help)

Note: Opened bags of coffee used for brewing cannot be returned. Once you've opened and enjoyed the coffee, we can't process a return. However, if there's a quality issue with an opened bag, please contact us — we may be able to help.

How to Request a Return

The return process is simple:

  1. Contact us at info@hiswordcoffee.com or call (360) 270-8106
  2. Provide your order number and reason for the return
  3. For defective products, let us know what the issue is — this helps us improve
  4. We'll provide you with return shipping instructions

Return Shipping

In most cases, the customer covers return shipping costs. However:

  • If the return is due to our error (wrong product, damaged shipment, quality defect), we'll cover return shipping
  • Keep your shipping receipt — you may need it for tracking or our records
  • Return items should be sent to the address we provide in your return authorization

Processing Your Return

Once we receive your returned item:

  • We'll inspect the product to verify the return reason
  • Approved returns typically result in a refund within 5–7 business days
  • Refunds are issued to your original payment method
  • We'll send you an email confirmation when your refund is processed

Exceptions and Non-Returnable Items

The following items generally cannot be returned:

  • Opened or partially used bags of coffee
  • Products purchased more than 30 days ago
  • Items damaged due to mishandling after delivery (our shipping is well-protected, but damage during your possession is not returnable)
  • Custom orders or special events catering (unless there was a quality issue on our end)

Subscription Returns

If you're unhappy with a subscription shipment, you have a few options:

  • Return the unopened bag within 30 days and we'll process a refund
  • Pause your subscription and skip the next shipment
  • Switch to a different coffee or roast profile for your next shipment
  • Cancel your subscription entirely

We also welcome feedback about your coffee experience. If you'd like to discuss roast profiles, brewing methods, or finding a coffee that better matches your taste, contact us. We love helping customers discover their favorite.

Questions?

Our customer service team is happy to discuss returns, exchanges, or any concerns with your order. We're committed to your satisfaction.

Contact: (360) 270-8106 | info@hiswordcoffee.com | Monday–Friday, 9 AM – 5 PM Pacific

Our Promise

We roast exceptional specialty coffee and we want you to love it. If for any reason you don't, we'll work with you to find a solution. That's our commitment to you as a customer and a small family business.