Shipping Policy

Shipping Policy

At His Word Coffee, we take care to get your order to you fresh and on time. Here's everything you need to know about shipping your coffee.

Shipping Timeframes

We process and ship orders quickly so you receive your coffee while it's at its best:

  • Processing time: Orders typically ship within 1-2 business days of purchase
  • Shipping method: We use USPS Priority Mail or UPS Ground, depending on destination and order size
  • Delivery time: Expected delivery is 3-7 business days from shipment (varies by location)
  • Weekends and holidays: Orders placed on weekends or holidays are processed on the next business day

Subscription Shipments

If you have an active subscription:

  • Shipments are sent automatically according to your subscription schedule (weekly, biweekly, or monthly)
  • You'll receive an email notification when your shipment is processed with a tracking number
  • Subscription orders follow the same shipping timeframes as one-time orders
  • You can pause, skip, or adjust your subscription anytime through your account or by contacting us

Shipping Rates and Costs

Shipping costs are calculated based on:

  • Order weight and size
  • Destination ZIP code
  • Selected shipping method

Shipping rates are displayed at checkout before you complete your purchase. We always aim to offer competitive, transparent shipping costs — no hidden fees. Free shipping offers (when available) are clearly indicated and automatically applied.

Tracking Your Order

Once your order ships:

  • You'll receive an email with a tracking number
  • Track your package through USPS.com or UPS.com using that tracking number
  • Most orders arrive within the 3-7 business day window, but delivery times can vary by location
  • During peak seasons, slight delays may occur

Shipping Destinations

We ship throughout the United States, including:

  • All 50 states
  • The greater Portland metro area and surrounding regions (our primary service area)
  • Alaska and Hawaii (may have longer delivery times and higher shipping costs)

International shipping: We do not currently offer international shipping. If you're interested in ordering from outside the US, please contact us to discuss options.

What Happens If My Order Arrives Late?

We partner with reliable carriers, but delays can happen due to circumstances beyond our control. If your order hasn't arrived within 10 business days of shipment:

  1. Check your tracking number first to see if there's an update
  2. Contact us at info@hiswordcoffee.com or (360) 270-8106 with your order number and tracking information
  3. We'll investigate and work with the carrier to locate your package
  4. If the package is lost or unable to be recovered, we'll either reship your order or process a refund

Damaged or Missing Items

While we carefully pack every order to protect your coffee, damage can occasionally happen during shipping:

  • If you receive a damaged package, contact us immediately with photos of the damage
  • For missing items (items that should have been in your order but weren't), let us know right away
  • We'll verify the issue and ship a replacement or provide a refund
  • Keep the damaged packaging — we may ask to see it to improve our packing process

Special Handling and Care

We pack your coffee with care to ensure it arrives fresh:

  • Our bags are sealed to protect freshness and aroma
  • We use sturdy packaging materials to prevent crushing or damage
  • Coffee is shipped in a way that protects it from extreme heat or moisture
  • For best flavor, use your coffee within 2-3 weeks of the roast date (printed on the bag)

Catering and Large Orders

If you're ordering for an event, catering service, or in bulk:

  • Contact us directly to discuss your needs and timeline
  • We can often accommodate special requests or expedited shipping for events
  • Large orders may have custom shipping arrangements

Gift Orders

Sending a gift of His Word Coffee? Great choice!

  • You can ship directly to the recipient
  • Include a personal message at checkout (if available)
  • Recipient will get a tracking number so they know when to expect it

Questions About Your Shipment?

If you have any questions or concerns about shipping, we're here to help.

Contact: (360) 270-8106 | info@hiswordcoffee.com | Monday–Friday, 9 AM – 5 PM Pacific

Our Commitment

We're committed to getting your His Word Coffee to you fresh, on time, and in perfect condition. If anything goes wrong, we'll make it right.